Ask a Librarian Chat Service

During service hours Chat online with Library Staff.

Please use the Email Service outside of these hours.

The Chat service is designed to help you with the kind of questions you might ask at a Service Desk. Questions should generally be concerned with your university studies or research, finding information or learning about how to access and use the Library's resources.

For more detailed queries, please use the Ask a Librarian Email Service

The Ask a Librarian Chat Service usually operates daily, see available hours above. Check Adelaide (opens in new window) times at World TimeServer.com

Who may use this service?
What sort of questions can you ask?
Self Help - save yourself some time by consulting our Guides
When can you expect a reply?

Not sure how to use this service? Have a look at our Ask a Librarian Chat Service - First Time Users Guide

Who may use this service?

This service is intended for students and staff of the University of South Australia

What sort of questions can you ask via Chat?

What journals or databases should I consult for my assignment?
I am having trouble accessing databases from home, can you help?
How can I check to see if the University of South Australia library holds the book that I require?
How do I place books on hold?
How do I find items on Course Reserve?
How can I download a later edition of Adobe Acrobat?
I can't seem to renew my loans online. What am I doing wrong?

When can you expect a reply to your Chat Session?

Staff will acknowledge receipt of your question within one minute

For more information contact the Off Campus Library Service