![Off Campus Library Service your library at your place [Image Source: UniSA Library]](/includes/images/ocls_sm.png)
Off
Campus Library Service Your library @ your place
Delivery and return
| Service provided |
Performance indicator |
| Loan of library resources |
- Available items despatched within 3 working days of receipt of
request
|
| Document delivery of articles and book chapters |
- Available items despatched within 3 working days of receipt of
request
|
| Enquiry Services |
|
| Ask a Librarian-email service |
- All enquiries responded to within 1 working day of receipt of
request (except weekends and public holidays)
|
| Ask a Librarian-chat service |
- Staff will acknowledge receipt of your question within one minute
each working day 2.00pm-5.00pm (subject to server response time and
client internet performance)
|
| Telephone |
- Staff are available between 8.30am-5.30pm Mon-Fri to answer calls
- After hours phone is cleared at 8.30am each working day
|
| Search Service for clients without internet access |
- Searches completed within 5 working days of receipt
|
Interlibrary Loans and Document Delivery - Request
| Service provided |
Performance indicator |
| Loan of resources NOT HELD by the University of
SA Library
|
- Urgent requests are processed and entered in the ILL database within
12 working hours of receipt
- Standard requests are processed and entered in the ILL database
within 4 working days of receipt
|
| Document delivery of articles and book chapters
NOT HELD by the University of SA Library
|
- Urgent requests are processed and entered in the ILL database within
12 working hours of receipt
- Standard requests are processed and entered in the ILL database
within 4 working days of receipt
|
Interlibrary Loans and Document Delivery - Supply
| Service provided |
Performance indicator |
| Loan of resources HELD by the University of SA
Library to other libraries and institutions
|
- Urgent requests (Express, Rush, Priority) are processed and despatched
or a non-supply notice is sent within Interlibrary
Loans Resource Sharing Code (opens in new window) guidelines
- Core requests are processed and despatched or a non-supply notice is
sent within 5 working days of receipt
|
| Document delivery of articles and book chapters
HELD by the University of SA Library to other libraries and institutions
|
- Urgent requests (Express, Rush, Priority) are processed and despatched
or a non-supply notice is sent within Interlibrary
Loans Resource Sharing Code (opens in new window) guidelines
- Core requests are processed and despatched or a non-supply notice is
sent within 5 working days of receipt
|
For more information contact the Off
Campus Library Service
