Ask a Librarian Chat Service
Ask a Librarian-Chat is currently unavailable
The current time is 12:44:48 AM CST
The Ask a Librarian Chat Service usually operates from Monday to Friday 2:00pm to 5:00pm (CST) (excluding weekends and Australian public holidays).
Please use the Ask a Librarian Email Service.
Chat online, in real time with a University of South Australia librarian
Powered by QuestionPoint (opens in new window), the Chat service is designed to help you with the kind of questions you might enquire about at a Service Desk. Questions should generally be concerned with your university studies or research, finding information or learning about how to access and use the library's resources. For more detailed queries you can use the Ask a Librarian Email Service
The Ask a Librarian Chat Service usually operates from Monday to Friday 2:00pm to 5:00pm (CST) excluding weekends and Australian public holidays. Check Adelaide (opens in new window) times at World TimeServer.com
Need help?Fill in our Chat form (opens in new window)
- Who may use this service?
- What sort of questions can you ask?
- Self Help - save yourself some time by consulting our Guides
- What our service does not provide
- When can you expect a reply?
Not sure how to use this service? Have a look at our Ask a Librarian Chat Service First Time Users Guide
Who may use this service?
This service is intended for students and staff of the University of South Australia and students of Open Universities Australia only
What sort of questions can you ask via Chat?
- What journals or databases should I consult for my assignment?
- I am having trouble accessing databases from home, can you help?
- How can I check to see if the University of South Australia library holds the book that I require?
- How do I place books on hold?
- How do I find items on Course Reserve?
- How can I download a later edition of Adobe Acrobat?
- I can't seem to renew my loans online, what am I doing wrong?
What our service does not provide
- detailed research or database searches
- compilation of bibliographies
- medical/legal advice
- answers to quizzes, crosswords or competitions
- genealogical or family research services
- referrals to commercial services or products
- requests for documents or loans.Referrals to various UniSA Library services will be provided
When can you expect a reply to your Chat Session?
Staff will acknowledge receipt of your question within one minute
For more information contact the Flexible Information Service