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Library Access Problem Report

Use this form to report problems with access to online Library resources. Please visit the Database access information page before submitting problems, as the issue may already be documented. We also recommend that you consult the Access and Technical Information self help guide for quick assistance.

To report problems with the Library Catalogue, please use Ask the Library form.

Staff will acknowledge receipt of your question as soon as possible and aim to respond within 24 hours of receiving your query (excluding weekends and public holidays).

Check your recent Questions and Answers (opens in new window)

Sections marked with this red dot must be completed

Sender Details
Email address
UniSA Username / Network ID
Family name
First name
Contact phone number
Your patron type	Please select type... Offshore UniSA student UniSA Under graduate student UniSA Post graduate student UniSA Staff Open Universities Australia Other institution student Other
Database with access Problem
Database Name
Please Select the button which best represents the error you encountered or Type in the error message	Access Denied You are not subscribed to this resource Timeout Reply from Server Username/Password Error Other If other, please cut and paste the error message here:
Please list the steps you took from the library homepage and any resulting messages.
Have you been able to access this database successfully from outside the University this year?	Yes No
If accessing these databases from outside the University, what Internet Service Provider are you using? If accessing from within the University put N/A
Please select your browser from the list	Internet Explorer 5.0 & above Netscape 4 & above Mozilla/Firefox Opera Other If other, please type in your browser name: