Researchers

• Main collection
• Journals
• DM Collection
• E-resources
• Request items from another campus
• Borrow from University of Adelaide and Flinders University libraries
• Off Campus Library Service (OCLS) assists eligible staff unable to visit our campus libraries in person
• Interlibrary loans:Higher Degree by Research students and Staff only

• Up to 50 items may be borrowed
• Main collection (8 weeks)
• Journals and DM collection items (4 weeks)
• eBooks:
  • Loan periods for eBooks vary by publisher
  • You can find out more about using eBooks through the guide

UniSA staff and students can borrow in person from:

• The University of Adelaide Library
• Flinders University Library

Present your Staff/Student ID card at their Service Desk. For more information on borrowing conditions at these Libraries, please see their websites.

To borrow from another University Library that is a member of University Libraries of Australia and New Zealand (ULANZ), it is important to verify eligibility with the Library you wish to register with as local borrowing conditions may apply.

• Items are automatically renewed (up to a year, subject to recall)
• Journals and DM collection items are not renewable (loan period up to 28 days subject to recall)
• Laptop loans are not renewable

An item will not be renewed if any of the following apply:

• It has been requested by another patron (fines apply for late return of recalled items)
• It has been renewed for the maximum time allowed
• You are suspended from borrowing
• You owe more than $50 in Library fines
• You have any overdue items
• Your patron record has expired

Use myLibrary to keep track of when items are due for return.

Document Requests

For documents not held at UniSA Library check if you are eligible to request delivery via the Interlibrary Loans and Document Delivery Service.

Physical Item Request

• Requests can be placed on items that are currently out on loan or held at another campus
• Requests cannot be placed on our special collections
• Requested items must be delivered to another campus. Items requested at the same campus will be cancelled

Requesting an item

Once you have found an item in the Library catalogue:

• View Availability for information about the item's location and availability
• If the item is unavailable, click on the green Request button
• Log in to myLibrary using your University username and password
• Select your Pickup Location
  • If the requested item is available at the selected pickup campus, you are expected to retrieve it yourself
  • If you are eligible for postal delivery services select the location Off Campus Library Service and the item will be sent to you
• Click on Request

You will receive an email when the item is ready for collection and you will need to borrow the item using the self-check machines.

Items that are on the shelf at another campus or held within offsite warehouse should be available within 2 working days.

You can keep track of requests as well as cancel your request(s) by logging in to myLibrary.

If you are having trouble placing a request contact Ask the Library.

Checking the status of an item request

• Select myLibrary and login using your UniSA username and password
• Scroll down to review your requests
• Requests pending are not yet available
• Requests available are ready for collection at your Pickup Location. These items will be held for 4 days. Check the Expiry Date of the request
• For more information regarding your request contact Ask the Library.

How long do I have to collect my item?

• Requests will remain on the request shelf for 4 days once they become available
• You will need to borrow the item using the self-check machines
• If an item is not borrowed within 4 days it will be removed from the request shelf
• The email notification that you receive about your request will indicate when it will be removed from the request shelf if it is not borrowed

My request status is 'pending', what does this mean?

• This means that your request is not available yet
• Regularly check the status of your request via myLibrary but it is important to remember that it might take some time for your item to become available
• Item availability depends on whether the item is on loan or whether it needs to be transferred from one campus to another

Recalls occur when an item that is on loan is requested by another patron.

What if I need an item on loan to another patron?

• Placing a request for the item via the Library catalogue will automatically generate a recall of the item
• This will reduce the current borrower's loan period to a 14 day loan
• You will receive an email when the item is ready for collection

What if an item on loan to me is recalled?

• If you have an item that has been requested by another patron, automatic renewals will not occur
• Fines apply if the recalled items are not returned by the revised due date
• Check myLibrary to keep track of when items are due for return

At the time of borrowing:

• If you borrow an item which already has a request on it, the loan period is automatically reduced to 14 days
• Keep track of due dates via myLibrary

Existing items already on loan:

• If an item on loan to you is recalled you will receive a Recall Notice email informing you of the new due date
• The weekly Borrowing Activity Statement email will also indicate if an item you have borrowed is recalled and the new due date
• This will be 14 days from the date of recall. If the item is already due within the recall period the due date will remain unchanged

Check myLibrary to keep track of when items are due for return. Items can be returned via the returns chutes at any Campus Library.

Oversized items that do not fit in the return chute can be returned during opening hours within each library.

Returns Chutes

Return chutes can be found at the following locations:

City East

• Inside the Library opposite the service point

 City West

• There are two return chutes located on level one of the Jeffery Smart Building:
  • one is next to the southern lift near the CareerShop
  • one is located near FMAssist
• You can view their locations on the Digital wayfinder

Magill

• Outside the library entrance on the left hand side

Mawson Lakes

• Inside the glass foyer on the right before entering the Library
• To return items at this campus outside of opening hours, you will need your student ID card. Please visit Security to activate your card for this access

Whyalla

• In the external Library wall, access via the walkway leading to the Library's entrance (just before the set of electronic doors)

OCLS

• Refer to the How do I Return Items? webpage

• The Library sends a weekly email Borrowing Activity Statement every Monday
• This statement includes details of loans, due dates, recalled and overdue items and any outstanding fines
• The Library also sends notices for recalled items, requests available for collection and invoices
• Patrons with no loans or outstanding fines will not be sent this statement
• Notices and statements are sent to UniSA email accounts
• To avoid overdue fines return your items by the due date
• Check due dates by logging onto myLibrary
• For further information contact Ask the Library

If you have lost your card you will need to report this to Campus Central and organise a replacement card.

Library fines apply for:

• Overdue recalled items and interlibrary loans at $2 per day
• Overdue laptops at $5 per day

To avoid Library fines:

• Take note of the due date on your loan receipt
• Return items on time
• Read your University email every day to check for Library notices
• Don't ask others to return items for you
• Keep track of your due dates via myLibrary

You can pay fines in person, by phone or by mail:

• On campus: all payments for both cash and credit card can be paid at Campus Central (Visa or MasterCard only)
• By phone: contact Ask the Library on 1300 137 659 to pay via credit card (Visa or MasterCard only)
• By mail: cheques and money orders should be posted to:

Library Administration
GPO Box 2471
Adelaide SA 5001

Please note: Library fines cannot be paid by WebPay, Post BillPay or Bpay.

Library staff will consider all legitimate concerns relating to fines.

Reasons that do not constitute a basis for dispute include:

• lack of knowledge of Library policy
• unwillingness to take responsibility for material loaned to a third party
• forgetting the due date
• non-receipt of weekly activity notices via email or in the mail
• email inbox was full
• disagreement with Library penalty policy
• returning items to non-UniSA libraries by mistake
• not being on campus
• on study period breaks, summer vacation or on placement
• changed opening hours

• It is important to make sure that all library fines are paid as soon as possible to avoid the risk of being placed in Bad Financial Standing with the University
• If you owe $50 or more in Library fines you will be blocked from borrowing
• Borrowers remain in Bad Financial Standing until all fines are cleared
• If you have been placed in Bad Financial Standing due to outstanding Library fines please contact Ask the Library or visit Campus Central to pay your fines
• It takes approximately 1-2 business days for the Bad Financial Standing to be cleared after a Library fine has been paid.
• If you have any questions about this please contact Ask the Library for assistance

Postgraduate Research Degree Students:

• If you are receiving a research degree scholarship please be aware that Bad Financial Standing stops payment of stipends until outstanding fines are paid
• For more information regarding research degree scholarship payments please contact Graduate Research
• For more information about Library fines please contact Ask the Library